Rsghydro.ca offers a 14 day return policy. Any item may be returned up to 14 days upon receiving your order. Excluding any items that are final sales.
All returns must have an authorization number please call (Canada) 204 668 4769 to receive your return Authorization. No return items will be accepted without an authorization Number.
All returns must have an original sales receipt and all original parts and pieces. No returns will be excepted if any of the above are missing.
All liquids are non returnable.
All returns must be in original condition and unopened and unused. No returns will be excepted if any product is not in its original condition.
All shipping costs of returning items are at the sole responsibility of the customer and must be sent insured to cover the cost of the item in case of damage during shipping.
All returns greater than $500.00 CAD are subject to a 20% restocking fee.
All returns will be credited back to the customer in the same payment method used to originally pay for the item. No Exceptions!
We will accept no returns of special ordered items, unless the item is defective or under warranty.
Rsghydro.ca will offer free shipping on all orders totalling $200.00 or higher pre-tax, to all customers within Canada. Most items qualify for free shipping with some exclusions, freight only items will incur additional shipping charges. Most carbon filters will not include free shipping.
Rsghydro.ca holds the right to cancel or decline the free shipping offer at any time without notice.
Sale items, Special Orders, and Price Matches do not qualify for free shipping. Only regular priced items are included in the free shipping offer.
All listed weights for products are listed to reflect the cost to ship and may not be the actual weight of the product.
All packages will be packed in discrete plain unmarked packaging.
All duties, foreign taxes, & import fees are the sole responsibility of the customer. We suggest contacting local officials to find if there are extra charges that apply to the products that you are ordering.
Shipping within Canada, charges are as stated on the purchase completion page and are based on UPS standard ground service or Canada Post standard service.
Shipping to the U.S.(excluding Hawaii, & Alaska), charges are as stated on the purchase completion page and are based on UPS standard ground service.